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Korniche roof lantern seen from inside the room

Contact

Talk to someone who fits these

Most of what you need is on the site already: prices, sizes, tolerances, order stages. For everything else, or when you just want a second pair of eyes on an opening before you commit, here is how to reach us.

Get in touch

Send us a message

A measurement you want checking, a question about an order, delivery, or anything the site does not cover. We reply by email, usually within one working day.

We use what you send only to answer your enquiry. See our privacy policy.

Rather not use the form?

Not sure what you have measured?

Send the numbers anyway, with a photo, and say what you think they are. Working out whether a dimension is a structural opening or a finished kerb size is our job, and it is a five-minute job for us against a remade unit for you.

After a price?

You will get one faster from the configurator, and a bespoke size comes through to us with the full specification attached rather than described twice.

Configure and price it →

Fastest route

What are you trying to do?

Half the questions we get have a faster answer than waiting for us to reply. Here is the shortest path for each.

Price a job right now

You do not need us for this. Configure it and the trade price is on screen, ex and inc VAT, in about a minute.

Start configuring

Get a bespoke size quoted

A size or option outside the published range is priced by hand. Configure it as close as you can, then choose “request a quote” and it comes through with the full spec attached.

Configure and request a quote

Check a measurement before ordering

Send your dimensions and a photograph of the opening. We would far rather check it now than remake a unit later.

Read the measuring guide first

Ask about an order you have placed

The current stage, your receipt and your invoice are all on the order in your account. For anything else, get in touch with the order number to hand.

View your orders

Questions

Before you write to us

How quickly will I hear back?
Quote requests are turned around in one working day as a rule, and you get a reference the moment you send one so nothing goes missing. Everything else we answer as quickly as we can during working hours.
Do I have to be a trade customer to buy?
No. Anyone can open an account and order, at the same prices. Register as a company and prices lead with the ex-VAT figure; register as an individual and they lead with the inc-VAT figure you pay.
Can you supply and fit?
We are a supply-only trade counter: we sell the product, made to your sizes, delivered to you. Fitting is down to you or your installer, and the manufacturer's installation guides are on the delivery page.
Can I see a sample or a colour swatch?
Ask us. Frame colours are standard RAL references, so we can tell you exactly which RAL a finish is, and point you at the nearest example.

Or just price it yourself, right now.

No account needed to get a price. Configure your product, see the trade figure on screen, and come back to us only if you want to.

Start configuring →