Terms & Conditions of Sale

UK Doors & Rooflights Co is the trading name of Lux Window Systems Ltd. We may update these Terms and Conditions at any time. Continued use of the website indicates acceptance of any changes.

Specific legal notices or terms on particular pages may override parts of these Terms.

References to 'working days' in these Terms mean Monday to Friday, excluding bank and public holidays in England and Wales.

Any summary documents, guides, or delivery information we provide are for convenience only. In the event of any inconsistency between such documents and these Terms and Conditions, these Terms and Conditions prevail.

UK Doors & Rooflights Co supplies premium doors, bifold doors, rooflights, and roof lanterns to trade professionals, homeowners, and private individuals all at competitive trade pricing.

We are a supply-only business. We do not offer installation, surveying, or fitting services, and we do not accept liability for any work carried out by third-party installers.

Our logistics and delivery processes are structured for efficient, professional service across all customer types. Our delivery model differs from standard retail courier services; goods are typically delivered by specialist haulage, and we ask all customers to read the delivery requirements in clause 04A carefully before ordering, so you can prepare your site accordingly.

Where you purchase from us as a consumer, nothing in this section affects, excludes, or restricts your statutory rights under applicable UK law.

Deposit: 50% of the order value is required to confirm your order and initiate production. This deposit is strictly non-refundable once paid.

Balance: The remaining 50% must be paid in full before goods are dispatched. We will contact you to arrange balance payment once your order is ready.

Online orders: Ordering directly online full payment is taken at the point of checkout. Your order is confirmed on receipt of payment.

All deposits constitute a confirmed order and represent a binding commitment to proceed. Once a deposit is paid, we place the order with the manufacturer, who procures raw materials, begins production, and allocates a manufacturing slot. Deposits are strictly non-refundable and linked orders cannot be cancelled.

An order is placed when you complete an online checkout, use a payment link we provide, pay by phone, or make payment by bank transfer. Acceptance occurs when payment is received unless we inform you otherwise.

We may refuse an order if: payment authorisation cannot be obtained; pricing or product description errors occur; eligibility requirements are not met; goods or services are unavailable; or delivery to your location is not possible. If an order is declined after payment, we will refund you within 14 days. No further compensation is payable.

We will make every effort to meet requested delivery dates but cannot accept liability for failing to do so.

The order confirmation document serves as the definitive reference for manufacturing and supersedes all previous correspondence, quotations, drawings, and invoices. Products will be manufactured in accordance with the specifications set out in the order confirmation.

Manufacturing lead times are estimates only and may vary due to supplier availability, seasonal demand, and material delays. Lead times are not guaranteed.

Modification requests must be submitted within 24 hours of receiving the order confirmation. Requests will be accommodated at our sole discretion, and we reserve the right to fulfil the original order.

Requests made after this window may incur a charge of £250.00 + VAT, passed on from the manufacturer.

All measurements, dimensions, and specifications provided by the customer are assumed to be accurate. We are not responsible for products that do not fit or cannot be installed due to incorrect measurements or information supplied by the customer.

Any deposit paid secures pricing, manufacturing capacity, and the reservation of materials for a maximum period of 12 months from the date the deposit is received.

If the order has not proceeded to manufacture, completion, or delivery within this 12-month period — due to the customer's failure to provide required information, confirmations, or payment, or otherwise at the customer's request — the deposit shall expire and be forfeited.

Upon expiry of the 12-month period, any materials reserved, procured, or allocated in anticipation of the order may be released, repurposed, or disposed of by the manufacturer or ourselves at our discretion. Once the deposit has expired, the order shall be deemed cancelled, and no refund, credit, or compensation shall be payable.

This clause does not affect your statutory rights where applicable.

Some prices exclude VAT unless stated otherwise. VAT will be shown separately and included in the final total.

Goods will be delivered to the address provided during checkout. Standard deliveries are scheduled by week commencing date only; no specific delivery day is guaranteed.

Where possible, delivery updates will be sent via SMS to the mobile number provided at the time of order. SMS messages cannot always be guaranteed due to carrier restrictions or limited signal coverage.

Delivery times are estimates only, not based on live traffic data, and are not guaranteed. We strongly advise against scheduling installation on the day of delivery.

You must notify us in writing within 48 hours of delivery if goods are damaged, missing, or incorrect. If items are not received within 21 days of the scheduled delivery date, you must notify us in writing within 5 working days following that period.

Deliveries may arrive in multiple consignments. Depending on location, glass and frame components may be delivered separately.

Please prepare your site before delivery day. Our delivery vehicles require safe, accessible conditions to unload. Failure to meet these requirements may result in a failed delivery and additional re-delivery charges.

Deliveries are made to the designated location only. Customers must ensure that sufficient, suitably skilled personnel and appropriate equipment are available to unload goods. Customers must ensure safe, suitable, and accessible delivery conditions, including adequate access roads, parking arrangements, weight allowances, and safe unloading environments.

Failure to provide suitable access may result in postponed or failed delivery, with re-delivery fees payable by the customer. Requests to reschedule a confirmed delivery may incur handling, storage, or rebooking charges.

Subject to exclusions for made-to-order items, you may request: replacement or repair; fulfilment of missing items; or a refund.

Goods remain the property of Lux Window Systems Ltd until fully paid.

Any re-delivery charge must be paid within 10 working days of a failed delivery attempt. If payment is not received within this period, a storage fee of £100.00 + VAT per week will apply.

Goods will be stored for a maximum of 3 months. We will provide written notice to the customer before any disposal. If all outstanding charges remain unpaid following this notice, the goods will be disposed of and the outstanding debt passed to a collection agency.

We are not responsible for any costs, losses, charges, or expenses incurred as a result of delayed or rescheduled delivery. This includes installer costs, labour charges, scaffolding, or access equipment hire. Delivery times and dates are estimates only and are not guaranteed.

Customers must inspect goods upon delivery and report any defects within the 48 hours required timeframe. Goods must be stored appropriately. We are not liable for damage caused by improper storage, weather exposure, or incorrect handling. Original packaging should be retained until installation or until the end of the return window.

Except where prohibited by law, we are not liable for any indirect, incidental, or consequential losses, including loss of business, loss of profit, loss of contracts, or loss of goodwill.

You are solely responsible for ensuring that products comply with all applicable local building regulations, for obtaining any required approvals or permits, and for confirming that the products are structurally suitable for the intended application and imposed design loads.

We accept no liability for any goods that are imported or exported in breach of applicable laws or regulations.

Nothing in these Terms excludes or limits your statutory rights, or our liability for death or personal injury caused by our negligence.

The majority of products we supply are custom-made to order and are therefore subject to clause 06A below, which excludes cancellation and returns.

All products are custom-made to order. The contract is formed at the point of sale, and no right of cancellation exists at any stage once an order has been confirmed.

In exceptional circumstances, we may at our sole discretion agree to cancel an order. Any cancellation accepted will incur a fee of £250.00 + VAT per product, applied by the manufacturer, regardless of manufacturing status.

Bespoke or customised products are defined as goods manufactured, altered, sized, coloured, finished, or produced to customer specifications. This includes but is not limited to: Korniche products, custom dimensions, non-standard colours, glazing types, design adjustments, optional features or accessories, and any item not resellable in its original form.

Bespoke or customised products cannot be returned. Items used, altered, or customised specifically for you cannot be returned.

Refunds or credit will be issued within 14 days of receiving returned goods. A restocking charge of 35% may apply unless goods are faulty or misdescribed.

You may print or download extracts for personal use provided documents are not modified, materials are not used separately from accompanying text, and copyright notices remain intact. Copyright and intellectual property remain with us or our licensors. Unauthorised use terminates your right to use the material.

We aim for 24-hour availability but are not liable for downtime. Access may be suspended without notice for maintenance, repairs, or events outside our control.

Except for personal data, materials submitted to us are considered non-confidential and may be used for any purpose. You must not submit unlawful, offensive, defamatory, harmful, or malicious content. Website misuse, including hacking, impersonation, harassment, or unauthorised data collection, is prohibited. We will cooperate with law enforcement regarding any breach.

Links to third-party sites are provided for convenience only; we are not responsible for their content or availability. You may link to our homepage subject to compliance with applicable laws and the conditions set out in this section.

We aim for accuracy but do not guarantee that website content, quotations, catalogues, price lists, advertisements, or other materials are complete, current, or error-free.

All illustrations, drawings, images, dimensions, and other visual representations accompanying our quotations, catalogues, price lists, advertisements, website content, or email attachments are provided for illustrative purposes only and are not binding in detail unless expressly stated otherwise in our quotation or order confirmation.

All descriptions and particulars of the goods are given in good faith and are intended to be approximately correct. Minor variations or deviations shall not invalidate the contract or give rise to any claim against us.

The website and all materials are provided on an "as is" basis without warranties, except where required by law. Our total liability for any event or series of related events is limited to the total amount paid to us within the previous 12 months.

We are not liable for economic losses, loss of reputation, loss of business, loss of profit, special or consequential losses, or loss or damage to data. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fundamental misrepresentation, or any liability that cannot lawfully be excluded.

You must be at least 18 to register. Registration is for a single user only and passwords must not be shared. You are responsible for maintaining password security and must notify us of any breach. We may cancel your registration if you breach these Terms.

These Terms are governed by English law. Disputes must be brought in the English courts unless consumer law provides otherwise. Accessing this site from outside the UK is at your own risk.

No third party has rights under these Terms. You may not assign or transfer your rights under these Terms. If any part of these Terms is found unenforceable, the remaining sections remain valid.

Where you deal with us as a consumer, nothing in these Terms affects, excludes, or restricts your statutory rights, and all provisions of these Terms apply subject to those rights.

Products are guaranteed for 10 years from delivery, provided full payment has been made and subject to the limitations set out in clauses 18 and 19. The guarantee covers merchantable quality and fitness for purpose. We will repair or replace defective items within a reasonable time. The guarantee excludes on-site labour, scaffolding, and access costs.

The guarantee does not cover:

• damage due to misuse, neglect, improper installation, or abnormal conditions;
• modified or altered products;
• products not used in accordance with instructions;
• components supplied by other manufacturers;
• electric or moving parts beyond 12 months; or
• weather seals where glass has been replaced by a third party.

The guarantee applies only to the original purchaser and is non-transferable.

We do not install products and accept no responsibility for installation or integration into any structure. Installation must be carried out by suitably qualified professionals in accordance with our installation instructions. Incorrect installation, failure to follow instructions, or unsuitable site conditions may void the guarantee.

If we recommend or suggest an installer, this is provided solely as a courtesy. We do not endorse, supervise, or accept any liability for the work, actions, advice, or performance of any third-party installer. The customer remains fully responsible for selecting and appointing an installer.

If a specified component or finish becomes unavailable or discontinued, we may supply alternative materials of equivalent quality and performance, provided this does not materially affect the product.

Liability for architectural finishes is limited to the applicator's published guarantee.

Liability for insulated units is limited to the manufacturer's guarantee relating to edge seals. All breakages or cracking, including thermal or spontaneous breakage, are excluded. Any replacement units required as a result of such breakage are chargeable.

As a supply-only company, we are not liable for any installation, removal, access, or associated costs arising from the replacement of glass units. Where a damaged unit is replaced, the damaged unit will not be collected by us or the manufacturer, and responsibility for its safe disposal rests with the customer. Broken or damaged glass should be handled with appropriate care and disposed of in accordance with local waste regulations.

Whether a breakage constitutes spontaneous breakage, installation damage, impact damage, or a manufacturing defect will be assessed on the basis of the evidence submitted to us, reviewed internally and in conjunction with the manufacturer. Customers must provide photographs of the affected unit — including the point of origin of the breakage where identifiable — and any other evidence reasonably requested to support the assessment. Customers are welcome to obtain their own independent assessment and submit any supporting evidence, which will be taken into account in our review.

We shall not be liable for any delay or failure to perform our obligations where that delay or failure results from events, circumstances, or causes beyond our reasonable control. This includes but is not limited to: acts of God, flood, fire, storm, or natural disaster; epidemic or pandemic; war, terrorism, or civil unrest; industrial action; failure or delay by manufacturers, suppliers, or logistics providers; shortage or unavailability of raw materials; interruption or failure of utility services; and changes to laws or regulations.

In such circumstances, our obligations will be suspended for the duration of the event, and delivery timescales will be extended accordingly. If the event continues for more than 90 days, either party may cancel the affected order, in which case our liability is limited to a refund of amounts paid for undelivered goods.